In your cart, you can calculate the shipping cost by clicking on "Estimate Shipping" and entering your information. The shipping cost will be displayed once you enter your details.

To check the status of your order, please refer to the tracking ID provided in your shipping confirmation email.

This tracking ID will allow you to follow the most current status of your shipment. Additionally, if your purchase includes a pre-order item, we recommend reviewing the item description in your order confirmation email.

Pre-order shipping times are always updated and clearly listed in the item's description on our website. This information will help you understand the expected shipping timeline for your pre-order item, which may differ from regular orders.

Yes, changing the shipping address is possible as long as the order has not been fulfilled yet.

You can log in to your account and check the status of your order, or with the order confirmation email.

If you wish to proceed with changing the shipping address, please email us with the updated details and order number.

At Loved by Cherubs, we want you to be completely satisfied with your purchase. We offer a 14-day return policy from the date you receive your order.

To be eligible for a return, the item must be unused, in its original condition and packaging.

Please note:

• Final Sale items cannot be returned or exchanged unless they are defective or incorrect.
  
• Digital gift cards are non-refundable and cannot be returned, exchanged, or redeemed for cash
  
• The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and keeping your receipt as proof of return.
  
• If an order is returned to us because tariffs or import duties were not paid, the original shipping fee will not be refunded. Only the product cost will be refunded once the return is received.
  

If you have any questions about returns, feel free to contact us at lovedbycherubs@outlook.com we’re always happy to help.

Yes! If your order has not yet been fulfilled, you can email us at lovedbycherubs@outlook.com to request a product change.You can check the status of your order by logging into your account or by using the link in your order confirmation email.