Refund policy

At Loved by Cherubs, we want you to be completely satisfied with your purchase. We offer a 14-day return policy from the date you receive your order.

To be eligible for a return, the item must be unused, in its original condition and packaging.

Please note:

• Final Sale items cannot be returned or exchanged unless they are defective or incorrect.
  
• Digital gift cards are non-refundable and cannot be returned, exchanged, or redeemed for cash
  
• The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and keeping your receipt as proof of return.
  
• If an order is returned to us because tariffs or import duties were not paid, the original shipping fee will not be refunded. Only the product cost will be refunded once the return is received.
  

If you have any questions about returns, feel free to contact us at lovedbycherubs@outlook.com we’re always happy to help.